5 Dope posts about knowing your users/customers

These are the best tweets/posts i saw on customer research/interviews 💎

Let's dive in:

#1 💎

The most important part is reaching out to your customers and making them speak.

Alex West 🚀 @alexwestco

My goal for this month is to have a conversation with every single customer of mine, for Cyberleads. Any ideas on how to reach out and how to carry out the conversation? 😊

#2 💎

Asking the right questions to get the right feedback is also an art-

Ben @benbotvinick

The most counterintuitive thing about building product is that you can't just ask users for suggestions and then build what they ask for. 9/10 times, if you ask a user what feature they think you should add, they'll tell you what they think other users want.

#3 💎

It’s important to listen to your best customers first, as they are the ones who are most likely to make repeat purchases and recommend your business to others, thus driving long-term growth and profitability

Patrick McKenzie @patio11

This is an incredibly important lesson, and one which is counterintuitive for a lot of people in SaaS, because you *almost never* hear from your best users.

Jason ✨Be Kind✨ Lemkin  @jasonlk

Spend more time making the happy people happier

#4 💎

Here’s one from the customer’s perspective.

Michele @REVgabba | Scrappy Marketing @revgabba

Most #SaaS demos I have sat through suck. You know why? No one asks me (the customer) any questions. It's all one-way & scripted. How about: What are you looking to solve? How is it working for you now? What do you want to see? Why are you sitting thru this today?

#5 💎

Finally, a neat indiehackers post detailing the questions you should ask (but always refine the list according to your needs)

9 Customer interview questions

That’s all for this week. Happy building!

P.S. hit reply with your favorite post!